PRIVACY POLICY
Apex Pilates Pty Ltd ABN: 4966 343 8677 (hereafter Apex Pilates) is committed to protecting your privacy and utilising technology to provide you with a personalised and safe online experience. This Statement of Privacy applies to the www.apexpilates.com.au website and associated sessions and governs data collection and usage. By using the Apex Pilates website, you consent to the data practices described in this statement.
Collection of your Personal Information
Apex Pilates collects personally identifiable information, such as your e-mail address, name, address and phone number. Apex Pilates may also collect information for the purposes of program modification or customisation, such as age, injury/medical history.
There is also information about your computer hardware and software that is automatically collected by Apex Pilates. This information can include: your IP address, browser type, access times and referring Web site addresses. This information is used by Apex Pilates for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Apex Pilates website.
Sensitive Medical Information
We collect your personal medical and fitness screening information for the purposes of determining your suitability for classes at Apex Pilates and to recommend specific services that will be most appropriate based on your history. This information is strictly confidential and will not be shared with another party unless expressly requested by yourself, for example in the case of communication or referral to a complementary health professional.
Use of your Personal Information
Apex Pilates collects and uses your personal information to operate the Apex Pilates Web site, client booking system and mobile application and deliver the services you have requested. Apex Pilates may also use your personally identifiable information to inform you of other products or services available from Apex Pilates and its affiliates. Apex Pilates may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Apex Pilates does not sell, rent or lease its customer/membership lists to third parties. Apex Pilates may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or assist us with technical support. All such third parties are prohibited from using your personal information except to provide these services to Apex Pilates, and they are required to maintain the confidentiality of your information.
Apex Pilates does not use or disclose sensitive personal information, such as age, medical history, race, religion, or political affiliations, without your explicit consent.
Apex Pilates keeps track of the pages our customers visit within apexpilates.com.au, in order to determine what Apex Pilates services are the most popular. This data is used to deliver customised content and advertising within Apex Pilates to customers whose behaviour indicates that they are interested in a particular subject area.
Apex Pilates will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Apex Pilates or the website; (b) protect and defend the rights or property of Apex Pilates; and, (c) act under exigent circumstances to protect the personal safety of users of Apex Pilates or the public.
Text & Email Marketing
Where we have obtained your consent to do so, or in circumstances where you
would reasonably expect that your personal information would be used or
disclosed for this purpose, we may contact you from time to time with
marketing material about our other products or services. We may use your contact information to communicate special offers, promotions and information about Apex Pilates to you via text or email. If you do not wish to receive these emails, you have the option to opt out of future marketing.
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Use of Cookies
The Apex Pilates website may use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise apexpilates.com.au pages, or register with the website or services, a cookie helps Apex Pilates to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the features that you customised.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of apexpilates.com.au.
Security of your Personal Information
Apex Pilates secures your personal information from unauthorised access, use or disclosure. Apex Pilates secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol (256 bit). Although every effort has been made to ensure your information is secure, please keep in mind that the transmission of information over the Internet is not completely secure or error-free.
Use of Photographic Images or Video Footage
Occasionally photos and videos may be taken by instructors or staff of Apex Pilates during classes or other activities. This media is intended to be used for marketing purposes on our website or social media pages. Please advise a staff member if you do not consent to being photographed or if you decline for this information to be shared online.
Changes to this Statement
Apex Pilates will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. Apex Pilates encourages you to periodically review this Statement to be informed of how Apex Pilates is protecting your information.
Contact Information
Apex Pilates welcomes your comments regarding this Statement of Privacy. If you believe that Apex Pilates has not adhered to this Statement, please contact us at info@apexpilates.com.au We will use commercially reasonable efforts to promptly determine and remedy the problem